Frequently Asked Questions
Everything you need to know about shopping with ODs Designer Clothing.
Are all products sold on ODs Designer Clothing authentic?
Yes, we are an authorized retailer for every brand we stock. All products are 100% genuine and sourced directly from the designers' official distributors.
What are your shipping options and delivery times?
We offer standard and next-day delivery options within the UK, as well as international shipping. Orders placed before 3 PM GMT are typically dispatched the same day.
What is your return policy for designer items?
We offer a 14-day return policy for a full refund or exchange. Items must be returned in their original condition with all designer tags and security seals intact.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay to make your luxury shopping experience more flexible.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery's progress.
Do you offer a Click and Collect service?
Yes, if you are local to our physical boutiques, you can select the 'Click and Collect' option at checkout to pick up your order in-store at your convenience.